fbpx

Terms of Service

Flat Prices

All prices are flat rates based on how long it takes to clean the 95% of our homes. Most of our cleanings are completed well before the maximum time limit, however, some homes require extra attention to provide a complete cleaning service. The rates for a standard cleaning of a home are based on the following assumptions of maximum cleaning time for a one person team.

Max Time Limits and Home Size

  • One Bedroom (3 hours)
  • Two Bedrooms (3 hours)
  • Three Bedrooms (4 hours)
  • Four -Five Bedrooms (5-6 hours)

Stress-FREE Guarantee

If you are ever stressed out from our service for any reason, let us know, and your next recurring cleaning will be 50% off. If you had a one time cleaning, and are not completely satisfied with any part of your service, we will coordinate a re-clean of the missed area/task for you at no charge. If you are home and notice that the cleaner overlooked something please don’t keep it to yourself! Feel free to ask them to re-clean the area or call our office before the cleaner leaves your home. To qualify for this Gaurantee, you must be present for the final walk through of the cleaning service.

Adalyn Home Cleaning has a 36 HOUR WARRANTY PERIOD from the day of completion of the cleaning. If we have missed an area, damaged or broken an item, please call within that time frame, and we’ll relay the information to your referred domestic worker. Complaints filed more than 36 hours after the completion of cleaning fall outside the warranty period, and unfortunately may not be covered.

Adalyn Home Cleaning will not be held responsible for repair or replacement of items broken or damaged due to pre-existing wear and tear, incorrect installation, assembly or usage. In addition, Marvleous Maids opts to not touch items that may be easily broken, such as artifacts, figurines, or fragile blinds.

For vacation rental/property managers, Adalyn Home Cleaning is not responsible for loss of revenue from potential guests – we simply refer housekeepers to your home and help coordinate the cleaning service. We have no control over how you handle your guests.

Appointment Arrival Time

If you wish to be present during the cleaning appointment, please be advised that we provide arrival windows. Many things can affect our schedules, such as cancellations, lockouts, traffic etc. If the referred domestic cleaner happens to be running late to your appointment, don’t worry we’ll contact you on their behalf as soon as possible and provided with a new expected time of arrival.

Lifting

You are free to ask your cleaner to do whatever you need, however, please note that your cleaner will NOT use tall ladders or move any heavy furniture. These types of activities put the workers in danger of back injury or could even damage something in your home such as scratches on your wood floors. If you would like the cleaner to clean behind appliances (such as behind or under refrigerators, ovens, sofas, or other furniture), please move it prior to the cleaning visit to allow access to the area.

Lock Outs and Late Cancellation

A $40 fee will be assessed in the event that the cleaner arrives, and is unable to access the premises. This fee is in place to cover expenses they incur for lost travel time and fuel. Any appointment cancelled within 24 hours of the cleaning appointment will be subject to a $40 cancellation fee. To the same effect, if a cleaning is cancelled or rescheduled by us without reasonable notice we will provide a discount to the client for the cleaning job.

Job Quote:

The actual price payable by the Customer is calculated on the total number of rooms in the household. Any price quoted by Adalyn Home Cleaning is an estimate only based on their experience, without inspection, and based on information provided by the customer. If, when the crew arrives to the appointment, and it is apparent that the actual cost of the Service will exceed the quote provided by Adalyn Home Cleaning (i.e. more bedrooms than originally reported, actually a Move In/Move Out job, etc.), ADalyn Home Cleaning will provide the Customer with the option to pay an increased fee to complete the Service, or pay the quoted amount without the Service being completed.

Payment Terms

The Customer agrees to pay the price quoted by Adalyn Home Cleaning, and will have acceptable payment method on file prior to the Service Time, unless otherwise agreed in advance with Adalyn Home Cleaning. If no payment has been made by the Service Time, Marvelous Maids will use reasonable measures to contact the Customer for updated payment information. In the event that Adalyn Home Cleaning cannot contact the Customer or payment information is not secured by the Service Time, the cleaning may be cancelled completely.

Customer Representations and Warranties

The Customer represents and warrants that: it will provide a safe working environment at the Premises for the Referred Cleaner to perform the Service; the Referred Cleaner will have unencumbered and unobstructed access to those areas of the Premises requiring the Service; it will provide the Referred Cleaner with access to all services and utilities (including hot and cold water, electricity, and rubbish bins) as required by the Referred Cleaner to provide the Service; it is authorized to use the Premises and obtain the provision of Service; if the Customer requires the Referred Cleaner to clean behind or under any heavy items (e.g. a fridge, bookshelf, or other furniture), it will move those items prior to the commencement of the Service; and it will secure or remove any fragile, delicate, breakable or valuable items, including cash, jewelry, works of art, antiques, or items of sentimental value prior to the commencement of the Service.